Office Administrator

Job Description
Position Title: Administration Assistant / Receptionist
Employment Type: Casual
Location: Brighton Physiotherapy Clinic

Primary Purpose of the Role

To provide high-quality administrative and reception support to ensure the smooth and efficient operation of Brighton Physiotherapy Clinic. The role involves greeting patients, coordinating appointments, processing payments, and assisting with general clinic upkeep and customer service.

Main Responsibilities

Perform front-of-house duties, including answering calls, responding to emails, and greeting patients professionally.
Manage appointment scheduling and maintain accuracy of the appointment book.
Process patient billings and payments using CLINIKO & HICAPS.
Prepare documentation, letters, and general correspondence.
Maintain accurate and confidential patient records, including electronic filing and scanning.
Perform invoicing and relevant financial admin tasks.
Complete general clerical duties such as data entry, photocopying, and mail handling.
Ensure clinic areas remain clean, tidy, and welcoming for patients.
Manage linen: washing, drying, folding, and maintaining hygiene standards.
Coordinate repairs and maintenance with technicians when needed.
Maintain stock levels, including stationery and staff amenities.
Run general errands as required (e.g., banking, postage).
Support physiotherapists and team members with administrative needs.
Perform other reasonable tasks as directed by the Business Owner.
Qualifications & Experience

Previous administration or reception experience (preferred)
Strong attention to detail and accuracy
Professional and courteous phone manner
Competent computer skills, including practice management systems (CLINIKO preferred)
Ability to work independently and collaboratively within a small team
Ability to manage sensitive and confidential information appropriately
Key Selection Criteria

Excellent organisational and time-management skills
Strong interpersonal and communication skills with a friendly, positive attitude
Ability to multitask and adapt to changing priorities
Reliability, punctuality, and a willingness to learn
Demonstrated commitment to customer service excellence
Personal Attributes

Friendly, professional, and approachable with a patient-focused approach
Responsible, proactive, and motivated
Calm under pressure and solutions-focused
Work Health & Safety Responsibilities

Follow all workplace health and safety policies and procedures
Take reasonable care of personal safety and the safety of others
Report hazards, incidents, or concerns promptly
Job Type: Casual

Pay: $49,900.00 – $85,812.30 per year

Work Location: In person