Administration Support

Are you a driven and experienced administration support professional who thrives on delivering exceptional service and building strong relationships?

Join our team and start contributing to the culture and client outcomes from day one!


A Day in the Life at FAA:

Your day starts with a team huddle to set the tone for the day and discuss priorities, you then action your priority tasks and emails and work with the team to ensure all critical jobs are completed for the day; such as appointment folders prepped, clients and Businesses called to book appointments, log into Business Portals to collect data and follow up clients for outstanding information.

You will need excellent attention to detail, strong math, English and computer skills and the ability to work quickly to succeed in this role.


What’s in it for you?

FAA is a large family owned and operated business; it has a strong focus on creating a positive culture and work environment and a desire to help people. Additional advantages for you include:

School Hours and full-time positions available from our Maroochydore office
Access to income protection built into our Corporate Super Plan
FAA ‘Employee Benefit Program’ benefits including Novated and Associated Leasing
Company funded Monthly Team Development Club activities, staff BBQ’s and Awards
Fun Club committee that organises in office activities
Assistance in your own personal financial goals
Access to our comprehensive range of Financial Services at heavily discounted prices
Professional development and the opportunity to learn new skills
Regular training provided

Key Role Responsibilities

The successful applicants will be responsible for:

Coordinate client appointments and services including preparing document preparation
Handle incoming and outgoing phone calls, emails and correspondence
Provide exceptional customer services to clients and staff
Maintain accurate and up to date records and databases (file noting, scanning, data entry)
Provide administrative assistance to all teams
Various administrative duties.

Skills / Attributes Required

Excellent English, grammar and communication skills (your basic math & computer skills will be tested at the interview)
Open to be trained and learn new skills, both technical and intellectual (open to further study if necessary)
Be polite, courteous and friendly to both external clients and internal staff
Excellent telephone manner
Ability to prioritise and manage a busy workload- Effective administration and time management skills
Ability to work in a changing environment
Ability to deliver excellent customer service
You must be extremely diligent with your ‘attention to detail’
Strong work ethic
Ability to work both independently and as part of a team

About Us

FAA Group is a family owned and operated business who focuses on helping clients with growing their financial wealth for retirement. Our Team are well known in the community and trusted in both the government and private sectors.


We understand the importance of supporting and valuing our hard working and determined team, all of whom exhibit the values that underpin our company ‘Respect, Trust and Confidence’. If you have integrity, determination and thrive in a fast-paced environment, this opportunity is for you.


To Apply

Submit your resume, as well as a cover letter outlining your ability to meet the attributes required to hr@faa.net.au

Please note that the cover letter forms part of the application process.

You must have the right to live and work in this location to apply for this job

Expression of Interest

We are always looking for the right people for our team and we have opportunities come available regularly.

If you would like to be considered, please register by emailing your Resume and an Introductory Letter to hr@faa.net.au