Communication Specialist Lead

Who we are:
ITRCC is dedicated to delivering outstanding customer service that is built around our core values: Community, Actions, Reliability, Excellence, and Safety. Spanning 157 miles, across northern Indiana, ITRCC implements our core values to offer a safer and more efficient way of commuting.

"We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.”


Why we’re different:
ITRCC’s efficiency relies on our team members; at the ITRCC you won’t just be part of a company, you will be part of a family who respects their members and strives to cultivate sustainability. We are actively involved in the community, care for the wellbeing of our team members and understand the importance of work/life balance.


Summary:
Incumbent is responsible for overseeing and managing all internal and external communication and customer facing efforts within the Company effectively.

Relationships:
Directly reports to the CPCO.
Directly reports to the Corporate Strategy Manager and the Data and Analytics, Quality Manager (HUB Managers).
Works closely will all departments within the Company and internal and external stakeholders.

Responsibilities:
Performs all tasks safely, complies with all internal and external safety requirements, supports ITRCC safety culture, attends all safety trainings and completes all compliance trainings as required by ITRCC.
Uphold ITRCC’s core values: Community, Actions, Reliability, Excellence and Safety (CARES).
Creating and implementing communication strategies, ensuring consistent messaging and brand management and crisis management.
Maintain database of key stakeholders including media, clients, and corridor officials.
Manage public relations; maintain and report media hits to the Executive team.
Manage internal and external communications including but not limited to: newsletters, customer e-mails, sustainability reports, safety reports, board presentations, press releases, community announcements, travel plaza slides, ADP updates, etc.
Safety campaign(s) creation and management.
Project communications management; working with internal and external resources.
Proof and format approval on HUB PowerPoints.
Manage all facets regarding the quarterly Roadshows.
Social media management.
Video/photo content management.
Responsible for the oversight of all communications, social, board level reporting, customer facing deliverables.
All other duties as assigned

Qualifications: (required)
Bachelor’s Degree in Public Relations/Marketing or related field
3-5 years+ experience in related field and managing multiple teams
Adobe creative suite, graphic design and editing skills, Microsoft Office
Strong writing and public speaking skills
Strong strategic thinking, media relation, digital media skills and time management

Desirable Experience:

5 – 7 years+ experience in related field and managing multiple teams


Working Conditions:

This position requires: (Frequent est. 5 hrs per shift)
Frequent standing, sitting and walking
Frequent talking and listening
Heavy computer usage
Minimum 3 days in office per week – monthly travel up to 25% across road to remote locations