Claims Advisor

Join Suncorp Group in Newcastle and Make a Real Difference in People’s Lives!
Are you passionate about supporting people through life’s toughest challenges? At Suncorp Group, we empower our teams to provide compassionate, solutions-focused support to individuals when they need it most. We’re currently looking for dedicated Claims Advisors to join our growing team in Newcastle, with a flexible hybrid working model available after training.

Why Join Suncorp?
Make a Real Impact: Support individuals recovering from personal and psychological injuries to get their lives back on track. The work you do will directly help people and communities thrive.
Flexible Work Options: Enjoy a balanced lifestyle with our hybrid working approach — combining time in the office with the flexibility to work from home.
Career Growth & Support: You’ll join a collaborative environment that encourages learning, career progression, and personal development.
What You’ll Be Doing
Managing Personal Injury Commercial Claims, ensuring injured workers receive the entitlements and care they deserve.
Reviewing medical, financial, and rehabilitation reports to make accurate, evidence-based claim assessments.
Applying cost-effective and sustainable strategies while prioritising the wellbeing of injured workers.
Collaborating with internal teams and external partners to provide proactive and timely case management.
Delivering exceptional customer service to injured workers, employers, and key stakeholders.
What We’re Looking For
Relevant Experience: Whether your background is in Workers Compensation, claims, portfolio management, or call centre operations, we value your transferable skills. A background in psychology or allied health is highly regarded.
Strong Communicator: Excellent listening and communication skills to manage a high-volume workload with empathy and professionalism.
Team Player: You thrive in a supportive, collaborative environment and contribute positively to team success.
Resilient & Resourceful: Confident in navigating complex information, negotiating outcomes, and managing sensitive cases with care and resilience.
Why You’ll Love Working at Suncorp
When you join Suncorp, you’re not just taking a job — you’re building a career with one of Australia’s most trusted employers. We’re committed to your wellbeing, growth, and success.

Here’s what we offer:

Competitive Salary + Performance Incentives
Generous Leave Benefits: Annual leave, flexible leave, personal leave, loyalty leave, and parental leave (20 weeks full pay or 40 weeks half pay)
Hybrid Working: Enjoy flexibility with a mix of office and work-from-home days
Work-Life Balance: Prioritise your wellbeing with supportive policies and a culture that values balance
Staff Discounts: Access exclusive offers from over 400 top retailers, plus discounts on Suncorp brands including AAMI, Shannons, and Apia
Reward & Recognition: Celebrate your achievements through our reward programs
Career Development: Ongoing training, coaching, and clear pathways to grow your career
Community Engagement: Take part in charitable initiatives such as Spirit to Cure
(Please note: Benefits may vary depending on role, level, and location.)

Need Support?
If you require any adjustments to participate equitably in our recruitment process or workplace, please contact Lisa.Scanlon@suncorp.com.au in confidence.

Advertised: 13 Nov 2026 AUS Eastern Daylight Time
Applications close:

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