Job Description
The Grout Guy is on the hunt for a Customer Service Scheduler to join our tight-knit HQ team in Landsdale. This is a full-on, fast-paced role where you'll be the voice on the phone guiding customers through quotes and bookings, while juggling schedules for our sales and technician teams across your allocated state. If you thrive in high-volume environments and love ticking off lists, this is for you.
Shift: 8:00am – 4:00pm, Monday to Friday
What's In It For You
$36 per hour – straight pay, overtime available when things get busy
Flexibility when life happens – The team's got your back
Genuine career growth – We're big on internal promotions. Most of our leadership started on the tools
Family vibe across five states – Weekly check-ins, active WhatsApp community, and a team that actually supports each other
Authentic culture – Big personalities welcome, everyone brings their quirks to work
The Role
You'll report to Sophie, our Office Manager, and own the customer experience from first call to booked job:
Answer incoming enquiries across all platforms (phone, email, web forms) for WA, VIC, NSW, QLD, and SA
Book quotes – qualify leads, arrange phone or on-site assessments with sales team
Schedule works – coordinate technicians across states, optimise routes, adjust on the fly
Work through daily lists – leads to book, real estate inquiries, and accepted quotes
Use Salesforce – track everything, maintain schedules, keep the machine running smoothly
Handle high call volumes – think call centre pace, not a reception desk
You'll need to stay on top of it all while keeping customers happy.
About The Company
The Grout Guy is a fast-growing grouting specialist operating across Perth, Melbourne, Geelong, Sydney, Adelaide, and Brisbane. We've built our reputation on excellent customer service and a team culture where people genuinely invest in each other's success.
Brad (our founder) backs his people – you'll see it in how many of our leaders started on the tools and worked their way up. We're expanding fast, but we've kept that tight family feel where everyone treats the business like it's their own.
Currently six "Grout Girls" cover all five states, so you'll be joining a small but mighty team that knows how to hustle and support each other through the busy days.
What You'll Need
Customer service experience – you're comfortable on the phone and can think fast
Admin/booking background – doesn't have to be trades or logistics, just solid scheduling experience
Strong communication skills – clear, friendly, able to guide customers through processes
Team player mindset – you'll lean on others and they'll lean on you
Cool under pressure – priorities shift, schedules change, you stay focused
Bubbly personality – shy won't work here. We're loud, we're quirky, and we need someone who can match the energy
Nice to have: Salesforce or CRM experience, but we can train the right person.
Ready To Apply?
If you're after a role where no two days are the same, you're surrounded by people who actually like each other, and you get to be part of a business that's growing fast – let's chat.
Click apply and we'll be in touch soon.
