Customer Service Officer

Job no: 40001722
Work type: Full Time
Location: Perth - South
Customer Service Officer

Engage with customers & internal people through phone, email, online. No shift work

Permanent full-time opportunity
37.5-hour working week, Monday to Friday
Free on-site car parking
Role Details:

As a Customer Service Officer, working full-time, you will play an important part in our relentless pursuit of customer service. Engaging with customers through phone, email, and online, you will effectively manage and resolve their enquiries in a values-led manner. Working across a variety of enquiries, you will:

Process quotes, orders and invoices accurately and on time
Communicate delivery updates and manage delays effectively
Collaborate internally to meet customer needs and expectations
Organise and manage daily administrative paperwork
Monitor non-conformance activities and credit levels
This is an O'Connor, Perth based role that is easily accessible with public transport.

What You Will Bring:

No direct experience needed, we’ll train you on our systems. We simply want you to have:

Intermediate to Advanced computer literacy with experience in the Microsoft Office suite, particularly in Excel
Excellent time management, with the ability to prioritise and deliver in a fast-paced environment
High level of attention to detail and a passion for streamlining and enhancing efficiencies

What you’ll love when you join us:

Stability & Security: Long-term career opportunities with an industry leader.
Development Opportunities: Support, upskilling, and career progression pathways.
Innovative Environment: Be part of a cutting-edge, high-tech facility.
Convenience: Easy access via public transport
About Visy


Visy is powering the circular economy, closing the loop between packaging, remanufacturing and recycling. Over 75 years, we've grown to 7,000 employees and 150 global operations – predominately in Australia and New Zealand.


We believe materials are not recycled until they’ve been made into new products. We collect and sort recyclable materials like paper, cardboard, glass, plastics and metals from households and businesses, and locally remanufacture them back into new, sustainable packaging. From cardboard boxes, water bottles and jam jars to food and beverage cans, we are using recycled content to power Australia and New Zealand’s food and beverage packaging industry.


Ready to make a difference? Apply now and be a key player in shaping our future!

These roles are only open to candidates currently residing in Australia with full working rights.

You will be required to meet Visy’s employment criteria, which will include a criminal history check.

Visy is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion.


Advertised: 30 Oct 2026 W. Australia Standard Time
Applications close: 30 Dec 2026 W. Australia Standard Time