Tech Junior

Location: Mumbai

Key Purpose of the Job:

Assisting the Technology Department in supporting the production staff.

We are always looking for bright, motivated, enthusiastic Tech Juniors who have a passion to work within VFX.

Needs to Do:
• OS installation and support : Linux, OSX, Windows.
• Workstation Support: directly supporting all employees in the facility, carrying-out workstation moves between rooms, floors and sites smoothly and efficiently.
• Peripherals: Managing and fulfilling requests for peripherals such as monitors, keyboards, tablets and other workstation equipment.
• Storing, sourcing and delivering equipment to and from employees.
• Dealing with vendors like Dell, HP, etc for part replacements.
• Use a ticketing system to log/report technical problems.
• Image Quality Control: Monitor calibrations, projector calibrations, maintaining viewing environments etc.
• Misc: Assisting the Technology Department with their day-to-day tasks.
• Support GWS - Google Work Space(GMail, Google Docs, Google sheet, Google meet), Zoom, Polycom, etc.

Needs to Have:
• Excellent customer service skills
• Excellent communication skills. English spoken and written.
• Computer literacy, knowledge of how to dismantle and set up a basic workstation
• A professional and friendly phone manner

Nice to Have:
• Degree in Computers / IT.
• Experience with creative applications such as Maya, Houdini or Nuke.
• Experience working with Linux / Windows / OSX.
• Experience working remotely over VPN, Anyware PCoIP, NoMachine.