Quality Analyst || International BPO

Job description
Hiresquad Resources is urgently seeking an experienced Quality Analyst for an International BPO Voice Process . If you have 1+ years of proven experience as a Quality Analyst in an International Voice environment, including hands-on experience with 7 QC tools, we encourage you to apply! This role offers a competitive salary, cab facility, and excellent growth opportunities in a fast-paced setting.

Key Responsibilities
• Conduct thorough quality monitoring of calls for an International Voice process, ensuring adherence to quality standards and operational procedures.
• Provide clear, concise, and constructive feedback to agents to improve performance and enhance customer experience.
• Collaborate effectively with team members and other stakeholders to identify training needs and process improvements.
• Utilize 7 QC tools to analyze data, identify trends, and pinpoint root causes of quality deviations.
• Maintain accurate quality records and prepare comprehensive reports on team performance.
• Adapt to rotational shifts and offs, contributing to a consistent quality monitoring schedule.

What We're Looking For
• Experience :
• 1+ years as a Quality Analyst in International Voice (Mandatory).
• Must have worked with 7 QC Tools.
• 1 year of documented QA experience with an International BPO (Mandatory).
• Communication : Excellent verbal and written communication skills are essential for providing clear feedback and effective collaboration.
• Flexibility : Willingness to work in rotational shifts and on rotational offs .
• Education : Graduate / UG (any stream) eligible.

Perks & Benefits
• Competitive salary ranging from 3 LPA to 6 LPA, based on your experience and performance.
• Cab facility for convenient commuting.
• Opportunity to work in a fast-paced, international work environment .
• Excellent career growth and upskilling opportunities .

Interested in Joining

Call HR Ankita at +91 or email your resume to [HIDDEN TEXT] .

Skills Required

Quality Checks, International Bpo, Monitoring, Customer Service, Data Analysis, Accuracy