Sr Sales Operations Coordinator

Offer initial assistance to the field sales team by addressing their customer inquiries regarding quotations, product details, standard pricing, and stock availability queries.
Coordinate the despatch of equipment orders, communicating with collaborators, such as Customers, Couriers, Warehouse, and Third Party Service Providers to ensure smooth delivery of sensitive instrument orders.
Liaise with the commercial teams to ensure transparency on your activities with the customer and communicate any action or follow up required.
Utilise Salesforce.com for recording of sales support activity.
Facilitate the ‘goods on approval’ process and maintain accurate records to ensure process compliance.
Coordinate the return of goods process (return authorisation).
Utilise supplier catalogues, on-line databases, and other appropriate resources to cross reference products to meet customer quoting requirements.
Participate in product/vendor/systems meetings to stay up to date on new product lines and current systems.
Investigate and respond to any customer enquiries resulting from incorrect or delayed shipments.
Frequent Contacts:

Internal

Account Managers, Product Experts, Sales Specialists
Customer Service
Finance and Accounts Receivable/Payable Team
Supply Chain
External

Customers
Minimum Requirements/Qualifications:

Science degree and/or related experience
Previous sales or customer service experience
Meticulous attention to detail
Passion for providing outstanding customer service and achieving results through others
Excellent social, written and verbal skills
The capability to think creatively
Able to handle fast-paced environment and work to tight deadlines
Strong interpersonal and time management capabilities
Able to prioritise work
Skills and Attributes

Excellent interpersonal and communications skills with ability to establish relationships with internal & external customers and staff to achieve results
Ability to handle pressure and achieve desired outcomes
Strong proficiency in Microsoft Office suite, adept at acquiring new skills and adapting to different software tools as vital for the role