Job Description
These are newly created roles shaping the future of product management playing a critical role in ensuring our products are safe, compliant, commercially strong and designed with customers’ best interests at heart. Join our dynamic Product Management team as a Product Manager or Senior Product Manager – Business Solutions and Analysis, where you’ll play a key role in managing product risks, incidents, and customer outcomes. You’ll take ownership of identifying, assessing, and managing product-related risks in our portfolios, while ensuring customer issues are understood, quantified, and resolved promptly and effectively. A key part of these roles is shaping incidents and issues by confirming root causes, quantifying affected customer populations, and defining business requirements, including into remediations so that customers receive fair and timely outcomes. The Senior Product Manager role is broader, more strategic, includes leadership, coaching, and portfolio-level responsibilities. The Product Manager role is more focused on execution, delivery, and day to day management of specific outcomes.
Key Responsibilities:
Business Analysis and delivery: Lead structured analysis for product and risk-related change. Run workshops, gather requirements, and translate needs into actionable specifications. Work with stakeholders to ensure high-quality design. Define acceptance criteria and support testing.
Risk & Compliance: Effectively manage risks and ensure compliance with New Zealand’s financial services regulations. Propose optimal risk appetite settings. Identify and mitigate emerging or systemic risks. Shape customer incidents and issues from discovery through resolution. Conduct root-cause analysis and confirm problem definitions. Perform population sizing to quantify affected customers. Develop high-quality business requirements for remediation activity. Partner with remediation, conduct, legal, and operational teams to ensure solutions are timely, fair and compliant.
Strategic Product Development: Create and execute product strategies and product development improvements. Provide insights to inform product improvements and simplification. Support product management via modelling, customer impact assessments, and performance analysis. Contribute to product roadmaps and prioritisation using data and customer outcome insights.
Ensure Business Outcomes are met: Ensure initiatives deliver clear, measurable business outcomes that meet stakeholder needs including senior leadership, customers, and compliance requirements.
Collaboration & Influence: Work closely with business and technology stakeholders, building strong relationships across all levels of the organization to define requirements, solve problems, and deliver at pace.
Continuous Improvement: Foster a culture of learning, coach and mentor team members, and stay ahead of industry trends and competitor innovations.
Thought Leadership: Present compelling business cases, lead strategic analysis, and communicate product strategy to senior management and cross-functional teams
