Customer Service Representative

In this role, you will be a part of the primary contact centre team and the first point of contact for customers interested in the products New Zealand Red Cross offers. You will be required to answer and log incoming customer calls, provide first-call resolution to most enquiries and to escalate through to the best channels for all other requests.

This is a Monday to Friday role, with just the occasional weekend shift. You’ll be joining a small, caring team that really looks out for each other and enjoys a positive, friendly culture. We’re all about flexibility, so you’ll have the option to work in a hybrid way that fits your work/life balance.

We will be reviewing applications as they come in, so don’t delay! Interviews will take place during the week of 8 December 2026 with the successful candidate starting in January 2026.