Service Foods

Customer Service Representative

Check with seller / month
Napier, Hawke's Bay, New Zealand Customer Care Executive Active
Actively Hiring Napier Full Time
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Job at a Glance

Category
Customer Care Executive
Location
Napier, Hawke's Bay, New Zealand
Salary
Check with seller
Job Type
Full Time
Company
Service Foods
Status
Open & Active

Job Description

Deliver exceptional customer service through prompt and accurate order processing and communication
Build and maintain strong customer relationships while supporting sales and data accuracy
Handle customer inquiries via phone, email, fax, and online channels
Enter and manage customer orders in Sage (ERP) and update records in Salesforce (CRM)
Monitor and manage customer backorders to ensure timely delivery
Identify and pursue sales opportunities to support revenue growth
Follow up on customer queries, complaints, and requests, coordinating with internal teams for resolution
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