Customer Services Representative (Terrace)

Answer incoming calls and emails promptly and professionally, recording outgoing messages for holidays, hours of operation, and closures
Respond to inquiries via college email accounts, prioritizing recruitment inbox.
Stay up-to-date and informed about a wide range of materials related to Coast Mountain College, including program offerings, departmental functions, and institutional updates.
Provide accurate information about programs, applications, payments, and services.
Communicate with prospective students via text message when appropriate and maintain accurate records of inquiries
Receive and process credit card payments over the phone.
Direct callers to appropriate departments or personnel, keeping up to date on staffing changes, and book appointments with advisors, learning assistants, accessibility, and health services as needed.
Other related duties of similar scope and complexity as assigned