Manager, Enterprise Applications- post

Summary
Summary/Objective

The Manager, Enterprise Applications is responsible for overseeing the efficacy and operability of the productivity applications used by the company. Productivity applications that fall under this job scope include O365, SharePoint, MS TEAMS, MS Planner, Adobe Acrobat, Adobe Sign & other similar, broadly used apps that are intended to facilitate employee performance.
Position Description

Essential Functions


Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.




Provides technical and business support for end users utilizing productivity applications
Maintains applications that are utilized in daily operations across the business
Develop and maintain technical support documentation for productivity applications
Identifies ways to maximize the potential of the applications utilized, improving employee productivity & delivery of app services
Ensures that storage and archiving procedures are in place
Responsible for managing lifecycle of applications used by company
Document, report, and present relevant matters regarding productivity applications to ICT Workplace Services Management & CIO
Assess risk and impact of production issues and escalate to business and ICT management in a timely manner
Develop and review application contingency planning to ensure availability to users
Participate in application releases, from development, testing and deployment into production
Conducts post implementation analysis to ensure successful system design functionality
Continually reviewing software updates and new software solutions for improving employee productivity
Position Description Continued
Competencies
Strong business background with technology knowledge and passion or technical background with strong business experience
Excellent customer support skills
Ability to convert user needs into technical requirements
Direct experience working with:
Administering connections, access control & permissions
Administering application add-ins for SharePoint, TEAMS, Outlook, Word, & Excel
Experienced with PowerShell & automating administrative actions
Facilitating Active Directory handshakes between the company and external business partners to allow collaboration across SharePoint & MS Teams environments
Multi-factor Authentication
Office 365 (O365 Admin Console) - Managing the environment on behalf of organization:
Qualifications
Single Sign-On
Passionate about leveraging applications to improve productivity
Ability to work fluidly in an international & multi-lingual environment
Strong team player and team leader
Familiar with vendor management
Strategic thinking
Organized
Familiar with Project Management
Self-driven/self-motivated
Ethical conduct
Thoroughness
Discretion and confidentiality
Qualifications Continued

Required Education and Experience




BS Degree with a focus in Information Technology or equivalent experience
MS 365 Certified: Enterprise Administrator Expert
Minimum of 2 years’ experience with previously listed applications


Additional Eligibility Qualifications




Strong mathematics and analytical skills
Excellent computer skills
Excellent communication skills
Time management skills
Demonstrated teamwork and team leadership


JERA Americas does not accept unsolicited resumes from third party recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, JERA Americas shall have no obligation to pay any referral compensation or recruiter fee.