Job Description
APPLY AT: https://www.governmentjobs.com/careers/bcomnm/FLCampus
Burrell College of Osteopathic Medicine
Las Cruces, NM
“Para la gente, y el futuro! For the people, and the future!”
Description:
The Client Support Specialist supports the College mission by assisting the IT department with their core functions. The IT Technician will provide direct technical assistance and support to College staff for network, hardware, and software issues. Duties include assisting with installing and maintaining computer systems including software and hardware on desktops and laptops; resolving internet and network access issues (both wired and wireless); providing network printer support; meeting with staff to provide one-on-one technical assistance as needed/requested; providing training to staff on software and hardware use; determining causes of computer/software/network malfunctions through evaluation and testing and resolution via modifications, repair, or external support assistance.
This position is nonexempt.
This position reports to the Instructional Technology Support Coordinator.
The starting salary for this position is $19.62/hour, depending on experience.
The selected candidate will support Burrell College’s organizational health initiatives, focusing on enhancing leadership, promoting clarity of purpose, improving communication, and reinforcing a respectful, purpose-driven culture. This role is key to fostering a healthy, high-performing organization that values integrity, transparency, and collaboration. https://burrell.edu/wp-content/uploads/2026/09/Burrell-Organizational-Health-Info-Graphic-1.pdf
Examples of Duties:
Respond to user requests for service, troubleshoot problems, and help develop solutions.
Support PC hardware components, desktop operating system software, and application software.
Perform minor repairs to equipment and arrange for other servicing needs.
Monitor antivirus software and operating system updates and repair computers infected with spyware, adware, and/or viruses.
Record activities, solutions, and other responses to requests for service.
Assist in maintaining inventory records and documentation for equipment.
Contribute to College IT technical documentation and participate in policy, procedure, and standards development.
Develop and provide user training for basic hardware and software use.
Provide backup technical support for the network including router, firewall, and wireless access point.
Maintains open communication and positive working relationship with staff.
Perform other duties/projects as assigned.
Other skills important to this position:
Exceptional customer service skills.
Solid troubleshooting skills.
Ability to work well in a team environment.
Excellent oral and written communication skills.
Ability to work under minimal supervision.
Willingness to get the job done, no matter the task.
Ability to research via the internet.
Ability to prioritize tasks and efficiently manage time.
Minimum Qualifications:
Minimum of a High School Diploma, pursuing an undergraduate or graduate level degree in a business, communications, or computer-related field
Preferred Qualifications:
Pursuing an undergraduate or graduate level degree in a business, communications, or computer-related field.
A GPA of 3.0 or above
Experience with Windows 10 and Mac OS
Experience with Microsoft Office Applications
Experience with networking technologies and printer support is preferred.
Experience with software installation and updates
Supplemental Information:
Working Conditions and Efforts:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
This job is conducted in an office work environment.
Must be able to exert up to 40 lbs. of force occasionally.
The noise level in the work environment is usually minimal.
Work Schedule:
Typically, Monday through Friday, 8 am-5 pm
Occasional work hours outside of normal business hours, may require evenings and weekends for special events.
Job Type: Full-time
Benefits:
401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Professional development assistance
Retirement plan
Tuition reimbursement
Vision insurance
Work Location: In person
