IT Systems Support Specialist (VoIP)- post

Our client is looking for a qualified technical support Representative as part of the Customer service support team to manage Customer complaints, requests, and supplier follow-ups through emails and a ticketing system. Knowledge of Voice/IP Telephony, wireline, and wireless technology is expected, with a minimum of 3 years of experience. Also, an understanding of LAN and WAN hardware systems is an asset.

Customer support, complaint management and ticketing- Connectivity (Wireline/wireless) and Voice products (3CX, Microsoft operator connect, Webex)

· Installations, Configurations and testing Local Customer visits, Installations (routers, CPEs), Testing and configuring devices.

· Troubleshoot infrastructure solutions, including routers, switches, remote access solutions, wireless access points, servers.

Office 365 (Teams/Word/Excel/Outlook/Dynamics etc.).
Effective use of troubleshooting tools to quickly resolve issues.
Providing service and customer support during field visits or dispatches.
Managing all on-site installation, repair, maintenance, and test tasks.
Diagnosing errors or technical problems and determining proper solutions.
Keeping Customers informed of incident progress, sending an email, or other forms of communication.
Work with confidential customer information and treat it sensitively.
Local Inventory management - SIMs, Routers (Digi, Teltonika, Peplink), Antennas, Starlink Kits, Netgate, Fortigate devices.
Local administration and logistics: Shipping, scanning mails and other local requirements.

Requirements:

Excellent verbal and written proficiency in English. Knowledge of French and/or Spanish will be an asset.
Knowledge of VOIP-based PBX systems and concepts.
Ability to analyze existing infrastructure deficiencies and present recommendations for improvement.
Friendly and pleasant personal skills.

Job Types: Full-time, Permanent

Pay: $45,000.00 - $55,000.00 per year

Benefits:

Health insurance
Paid time off

Experience:

Help desk: 5 years (Required)
VoIP: 1 year (Required)

Work Location: In person