Payroll Officer (Workers Compensation)

Bring your payroll and workers’ compensation expertise to a role with purpose
Be part of a professional, dedicated, and dynamic Payroll Team within our Finance Division. We value love, respect, reliability, and empowerment, and we’re committed to supporting our employees and customers.

About the Role:

As our Payroll Officer – Workers Compensation, you will ensure the accurate and timely processing of payroll transactions related to workers’ compensation and return-to-work arrangements. You’ll manage claim payments, maintain compliance with NSW and ACT legislation, liaise with insurers and internal stakeholders, and ensure employees are paid correctly during periods of reduced capacity or absence.

Key Responsibilities:

Process workers’ compensation payments, leave reversals, top-ups, and reimbursements in line with legislation and policy
Maintain accurate payroll records, coding, leave types, and adjustments
Compile wage reimbursement schedules and reconcile payments from insurers
Calculate pre-injury average weekly earnings (PIAWE) and coordinate adjustments
Ensure superannuation, taxation, and leave accruals are applied correctly
Liaise with case managers, insurers, rehabilitation coordinators, and injured employees
Provide payroll information to support claims and return-to-work planning
Track claim status, manage overpayments/recoveries, and maintain audit trails
Prepare reports for internal stakeholders, auditors, and external agencies
Support audits with accurate documentation and reconciliation evidence
Maintain data integrity in payroll and HRIS systems
Identify opportunities to streamline workers’ compensation payroll processes
Provide responsive and empathetic service to employees impacted by workplace injury
Collaborate with People & Culture, WHS, and Finance teams
About You:

To be successful, you’ll have:

Bachelor’s degree in business, accounting, finance, human resources, or equivalent experience
Demonstrated experience in payroll, with a focus on workers’ compensation or leave management
Strong knowledge of industrial instruments, Fair Work Act, and workers’ compensation legislation (NSW & ACT)
Understanding of minimum employment conditions and remuneration entitlements in Australia
High attention to detail and accuracy
Strong analytical and problem-solving skills
Ability to interpret and manage multiple sets of employment conditions and contracts
Excellent verbal and written communication skills
Strong customer service orientation
Ability to work accurately under tight deadlines