Job Description
Job Title: Client Support Technician
Position Type: Full-Time
Role Overview: As an Entry-Level Mobility Support Specialist, you will be responsible for providing top-notch customer support, handling orders, troubleshooting technical issues, and assisting with mobility-related functions. You’ll work closely with our customers, internal teams, and external partners to ensure a positive experience throughout the entire customer journey.
Responsibilities:
1. Customer Support:
· Respond promptly to customer inquiries via phone, email, or chat.
· Address customer concerns, questions, and requests related to cell phone support, orders, and services.
· Provide accurate and friendly assistance, ensuring customer satisfaction.
2. Order Management:
· Process customer orders for new devices, accessories, and services.
· Verify order details, pricing, and shipping information.
· Coordinate with logistics and fulfillment teams to ensure timely delivery.
3. Technical Troubleshooting:
· Diagnose and resolve technical issues related to mobile devices, network connectivity, and software applications.
· Assist customers with setting up and configuring their devices (e.g., smartphones, tablets, wearables).
· Troubleshoot common problems such as connectivity issues, app crashes, and software updates.
4. Mobility Services:
· Educate customers on available mobility services, plans, and features.
· Help customers choose the right data plans, add-ons, and features based on their needs.
· Assist with account management, billing inquiries, and plan changes.
5. Documentation and Reporting:
· Maintain accurate records of customer interactions, orders, and technical support cases.
· Generate reports on common issues, trends, and customer feedback.
· Collaborate with the team to improve processes and enhance customer experiences.
6. Collaboration:
· Work closely with cross-functional teams, including sales, marketing, and technical support.
· Collaborate with external partners (e.g., carriers, device manufacturers) to resolve complex issues.
Qualifications:
· High school diploma or equivalent; associate’s degree preferred.
· Excellent communication skills (verbal and written).
· Customer-focused mindset with a passion for helping others.
· Basic understanding of mobile devices, operating systems (iOS, Android), and wireless networks.
· Ability to multitask, prioritize, and adapt in a fast-paced environment.
· Proficiency in using customer support tools and software.
Why you’ll love it here
GoExceed is a leading Data Management Company, currently providing Wireless Expense Management (WEM) managed service solutions, serving a diverse range of clients, from mid-size businesses to Fortune 500 companies. Our innovative technology, Mobil(X), has revolutionized the management of wireless accounts, devices, users, costs, data, contracts, and policies. With our real-time tools, reporting, and analytics, we enable businesses to excel in their mobility landscape while maintaining financial efficiency and resource optimization.
If you are seeking a culture that supports growth, fosters success, and moves the industry forward, then GoExceed is where you need to be! Our rich and successful history with our clients is based on innovation and trust, serving clients of varying sizes and industries. GoExceed remains committed to advocating Diversity, Equity, and Inclusion within our organization and throughout the industry.
With GoExceed, you can expect
· Immersion in an incredible culture and the vibe of a fast-moving and growing organization full of opportunity.
· Opportunity to work with innovative, talented peers.
· Creative problem-solving and the ability to tackle unique, complex projects.
· Competitive compensation which includes a benefits package along with generous time off for rest, relaxation, and hobbies.
Benefits:
· Competitive Salary
· 3 weeks PTO per year accrued
· Paid Holidays
· 401k Match
· Assisted Health, Dental, and Vision Insurance
· Company events and activities
Job Type: Full-time
Pay: $18.00 - $21.00 per hour
Benefits:
401(k)
Dental insurance
Health insurance
Paid time off
Vision insurance
Ability to Commute:
Elmhurst, IL 60126 (Required)
Work Location: In person
