hotel front desk clerk

Full job description
Durée de l'emploi: Permanent
Langue de travail: Anglais
Heures de travail: 30 to 48 hours per week
Education:
Expérience:
Education
Secondary (high) school graduation certificate
or equivalent experience
Tasks
Investigate complaints and claims
Register arriving guests and assign rooms
Resolve complaints and claims
Process group arrivals and departures
Take, cancel and change room reservations
Provide information on hotel facilities and services
Provide general information about points of interest in the area
Exchange foreign currency
Process guests' departures, calculate charges and receive payments
Balance cash and complete balance sheets, cash reports and related forms
Maintain an inventory of vacancies, reservations and room assignments
Follow emergency and safety procedures
Clerical duties (i.e. faxing, filing, photocopying)
Answer telephone and relay telephone calls and messages
Assist clients/guests with special needs
Contact customers to deliver requested wakeup calls
Provide customer service
Screening questions
Are you authorized to work in Canada?
Are you available for shift or on-call work?
Are you available to start on the date listed in the job posting?
Are you currently a student?
Are you willing to relocate for this position?
Do you have experience working in this field?
Do you have the required certifications listed in the job posting?
Do you live near the job location?
Employment terms options
Early morning
Evening
Experience
1 year to less than 2 years
Employment terms options
Flexible hours
Morning
Night
On call
Day
Weekend
Overtime required
Overtime available
Health benefits
Dental plan
Health care plan
Vision care benefits
Financial benefits
Group insurance benefits
Night shift premium
Other benefits
Free parking available
Other benefits