IT Helpdesk / IT Support Specialist (Entry-Level)- post

Gavin de Becker & Associates (GDBA) is a dynamic security firm innovating threat assessment and public figure protection. Our mission aims to protect and enhance the lives of those we serve. From media figures and corporations to universities and women's shelters, GDBA stands on the front line of the assessment, prediction, and management of violence.

We are seeking a full-time IT Helpdesk / Support Specialist to work out of our San Antonio, TX office.

Responsibilities & Expectations

Support end users that are running modern operating systems and software packages
Responsible for the organization and inventory of IT-related equipment
Assist with compliance audits and tracking
Assist with a variety of IT projects, as needed
Identify areas of improvement and create new mechanisms to promote efficiency, organization, and accuracy

Desired Qualifications

Interest in the IT field, including communications technology, A/V, hardware, and software
Working knowledge of networking concepts and various software packages
Technical knowledge to troubleshoot the individual components of a computer
Demonstrates a persistent problem-solving and efficient approach to technology
Maintains a reliable system for prioritizing tasks and ensuring its completion
Strong customer service background; can interface with internal end users, as well as clients
Must be able to pass our background check and drug screening

Earnings and Benefits

Base compensation ranges from $45k-$55k (commensurate with experience)
Long-Term Opportunities: We encourage our associates to develop and deploy their strengths. At GDBA, ideas matter.
Benefits: Medical, Dental, Vision, Life Insurance, Long-Term Disability Insurance, and Paid Time Off
Exceptional 401(k) with Automatic $3k Employer Contribution and 10% of every Associate-Contributed Dollar Matched by GDBA
Company Perks: GDBA offers its associates gym and wellness allowances, as well as corporate discount memberships
Nicotine-Free: GDBA is proud to be a nicotine-free workforce

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Referral program
Vision insurance

Work Location: In person