Customer Service Executive

Customer Service Executive – Shaadi.com (VIP Service)
Shift Timing: 7 AM to 4 PM (Day Shift)
Urgent Opening

We are hiring Customer Service Executives for Shaadi.com’s premium VIP Service team. The role involves handling high-value members, resolving queries, assisting with profile management, ensuring smooth matchmaking support, and delivering an exceptional customer experience. Candidates should have strong communication skills, empathy, and the ability to understand customer needs professionally.

Key Responsibilities:

Handle inbound & outbound calls for VIP members
Resolve queries related to profiles, match recommendations, and membership usage
Deliver personalized assistance and maintain service quality
Ensure quick follow-ups and customer satisfaction
Coordinate with internal teams to resolve member issues
Requirements:

Excellent English & Hindi communication
Experience in Customer Service / Tele-calling preferred (1 Year)
Customer-centric approach with patience & professionalism
Ability to work in a structured 7 AM – 4 PM shift
Benefits:

Salary based on experience
Growth opportunities within customer success
Great work culture
Immediate joiners preferred.

Job Type: Full-time

Pay: ₹400,000.00 - ₹500,000.00 per year

Benefits:

Health insurance
Paid time off
Provident Fund
Education:

Higher Secondary(12th Pass) (Preferred)
Experience:

Customer service: 1 year (Required)
Language:

English (Preferred)
Work Location: In person