Executive Housekeeper

Company Description

Crowne Plaza Greater Noida is located in the business town of Delhi NCR, with close proximity to Noida, New Delhi International Airport, Agra, and key attractions like India Expo Mart and Buddh International Circuit. The hotel offers 398 rooms, fine dining options, spa, gym, salon, and outdoor pool for a luxurious hospitality experience.

Role Description

People

•Direct daily activities, plan and assign work ensuring you always have the right staffing numbers

•Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues - recognise good performance

•Educate and train all team members in compliance with federal, state and local laws and safety regulations. Ensure staff are properly trained and have the tools and equipment to carry out job duties

•May assist with deep cleaning projects and/or assist housekeeping staff during high volume periods

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Guest Experience

•Make sure the quality of housekeeping and laundry services is always superb - we have standards - but it’s down to you to make rooms special and memorable for guests

•Schedule routine inspections of all guest rooms and public areas to ensure furnishings, rooms, equipment, linens, public restrooms, lobby, etc. are clean and in good repair to meet guest satisfaction

•Carry out special requests from guests, VIPs, repeat visitors and club members

•Help guests with their questions and complaints to achieve complete guest satisfaction

•Look smart - wear your uniform with pride

Responsible Business

•Maintain and order supplies and equipment whilst minimising waste and maintaining “green” initiatives (example: container recycling, and cleaning agents)

•Reunite items with owners - and log any lost and found property

•Perform other duties as assigned. May also serve as manager on duty

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Financial

•Help prepare and monitor the hotel’s annual budget with a focus on increasing profitability

•Maintain proper inventory levels managing cost per room for supplies and labour Carry out the special requests from guests, VIPs, repeat visitors and club members

Accountability

Assigning regular duties and special duties for the housekeeping staff. Schedules employees and assigns extra days off according to occupancy forecast. Maintains a time logbook of all employees within the department.

Qualifications and requirements

•Three Years Degree in hotel management.

•Minimum 8 to 10 years of experience of which at least 2 to 3 years in a similar role.