Housing Support Managers x2 (Counties Manukau)

Excellent front-line opportunity to support our customers to achieve housing and social stability
Multiple opportunities within high performing and dynamic teams
2x Permanent full-time roles at $83,594 per annum + 5 weeks' annual leave + benefits
Te whiwhinga mahi - Our opportunity

As Housing Support Manager, you will work directly with a portfolio of our customers and their wh nau, building enriching and enduring relationships to ensure customers' housing and wellbeing needs are being met and continue to be met as they change over time.

You will be supporting some of our low and medium complex needs customers which could involve dealing with disruptive behaviour situations, rent arrears and debt collection/recovery. You will visit our customers at their K inga Ora homes and, from time to time, attend meetings with key stakeholders to ensure tailored support and services stay in place for our customers and their wh nau.

This is a fast-paced and dynamic role where your time management, prioritisation skills and ability to adapt quickly to changing demands will be crucial. You will be technical savvy to navigate different internal systems and tools to efficiently document critical information and data.

Ng pumanawatanga ou - What you will bring

You'll be a natural relationship-builder, relating to customers from all backgrounds and all walks of life.
You'll be skilled at de-escalating highly emotional situations and conversations, with the ability to problem solve and understand the reasons behind customer issues.
Experience with working on rent arrears and debt recovery
Experience in tenancy, emergency or social housing space
Ability to prioritise and work in a fast paced role
Experience managing complex cases
Knowledge and good understanding of the Residential Tenancies Act
We need people who care as much as we do and are passionate about supporting customers who may have challenging housing and wellbeing needs.
Your cultural awareness will foster an aligned approach to our customers' aspirations and preferences, particularly in working with M ori and Pasifika.
As this role requires travelling around the local area, you will have a current, clean and full NZ driver's licence (pool vehicle provided).

Nou te rourou - What's in it for you?

We offer competitive salaries, five weeks' annual leave, and flexible working arrangements.As a K inga Ora - Homes and Communities employee, we want to make sure that you have all the tools and support you need. We want to ensure you are healthy and have work-life balance.