Japanese / English Bilingual IT Support Specialist - Entry Level Welcome (35851)- post

An international logistics company in Jamacia, New York is seeking a Japanese / English bilingual IT Support Specialist to join our internal IT team. This position focuses primarily on supporting end users within the company. As part of our digital transformation (DX) initiatives, our internal IT team plays a crucial role in enhancing operational efficiency and user experience across the organization. New graduates are welcome to apply—we value communication skills, a willingness to learn, and a genuine motivation to help others over advanced technical expertise. This is a full time, direct hire and On-site work setting.

Japanese / English bilingual IT Support Specialist Responsibilities

Provide day-to-day IT support for internal users (hardware, software, network, account issues, etc.)
Communicate patiently and effectively with employees at all levels, ensuring a positive support experience
Assist with device setup, troubleshooting, and system maintenance
Participate in companywide digital transformation initiatives
Learn and contribute to the development of simple internal applications using low-code platforms
Collaborate closely with IT team members to improve processes and enhance system usability
Other duties as assigned

Japanese / English bilingual IT Support Specialist Qualifications:

Japanese–English bilingual proficiency (both verbal and written)
Strong communication skills and the ability to support users patiently and professionally
Interest in IT, digital transformation, and low-code application development
Motivation to learn and grow in an IT support role
Ability to work well in a team-oriented environment
Basic knowledge of computer hardware, software, or networking
Experience with helpdesk support or customer service
Familiarity with low-code platforms

Activ8 Recruitment & Solutions / Renaissance Resources Inc. has been a trusted leader in North American recruiting for Japanese businesses for over 25 years. We specialize in connecting top talent with companies in the Automotive, Electronics, Food & Beverage, Logistics, Manufacturing, Oil & Gas, Banking & Finance, and Entertainment industries. Our client-focused approach ensures that we understand your unique needs, whether you’re a company seeking skilled professionals or a candidate looking for the right career opportunity. By working closely with each individual, we provide tailored solutions that drive success.

We screen ALL Candidates to verify the validity of each applicant's provided information. Upon submitting your resume, we will contact only those candidates that we deem qualified for our client. If we do not contact you, we do not see the fit for the position. If we are unable to reach you in a reasonable timeframe, you will be eliminated from the pool of potential candidates.

We prioritize direct applicants; third-party resumes may not be reviewed.

Job Types: Full-time, Permanent

Pay: $55,000.00 - $65,000.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Health insurance
Paid time off
Vision insurance

Education:

Bachelor's (Preferred)

Experience:

IT Support desk : 1 year (Preferred)
Coding : 1 year (Preferred)

Language:

Japanese (Required)

Ability to Commute:

Jamaica, NY 11430 (Required)

Ability to Relocate:

Jamaica, NY 11430: Relocate before starting work (Required)

Work Location: In person