Guidewire Incident Management Lead- post

Company Description


Derex Technologies Inc specializes in providing IT consulting, staffing solutions and software services. Globally headquartered in Harrison New Jersey since 1996 Derex delivers the highest quality technology professionals and an array of customized IT talent solutions designed to improve productivity and drive results to global clients throughout North America.

With over two decades of unparalleled experience, Derex provides supports to its clientele, across such industries as Systems Integration, Banking and Finance, Telecommunications, Pharmaceutical and Life Sciences, Energy, Healthcare, Technology, Transportation, and local and federal Government agencies.


Job Description


Role - Guidewire Incident Management Lead 
Location - NJ




Job description:

8–12 years in IT, with strong Guidewire expertise (PolicyCenter, BillingCenter, ClaimCenter) and Incident Management experience.
Lead technical operations for incident management in Guidewire environments, ensuring SLA compliance, service restoration, and continuous improvement across production support.


Key Responsibilities:

Incident Management Leadership:

Acknowledge and triage incidents within SLA.
Provide workarounds or permanent fixes for production issues across Guidewire modules.
Drive root cause analysis and implement preventive measures.

Technical Oversight:

Guide L2/L3 teams in diagnosing and resolving complex incidents.
Monitor batch jobs, integrations, and system alerts; coordinate with DevOps and Security teams.
Ensure adherence to ITIL principles and internal quality standards.

Stakeholder Engagement:

Collaborate with business analysts and client SMEs for requirement clarification.
Communicate incident status and resolution progress to delivery managers and customers.

Process & Governance:

Maintain knowledge base and best practices for incident handling.
Lead change management for scope adjustments and emergency fixes.
Track KPIs like MTTR, SLA adherence, and defect leakage.

Team Leadership:

Assign work, mentor team members, and ensure technical execution.
Conduct training on Guidewire tools, debugging, and integration monitoring.

Required Skills:

Strong functional and technical knowledge of Guidewire InsuranceSuite (PolicyCenter, BillingCenter, ClaimCenter).
Hands-on experience with incident lifecycle management, ITIL processes, and SLA governance.
Proficiency in GOSU, Guidewire configuration, and integration (SOAP/REST APIs).
Familiarity with batch processes, messaging frameworks, and deployment architecture.
Ability to lead cross-functional teams and manage client expectations.

Preferred Certifications:

Guidewire ACE or Certified Professional in PolicyCenter, BillingCenter, or ClaimCenter.


Regards,


Manoj

Derex Technologies INC

Contact : 973-834-5005 Ext 206


Additional Information


All your information will be kept confidential according to EEO guidelines.