Help Desk Support Specialist- post

CRS is an industry leader with 35+ years of history as a trusted partner to insurance carriers, assisting their policyholders in times of crisis.

Temporary Housing: We coordinate accommodations during time of crisis after a home displacement event until the policyholder returns to their permanent residence.

Managed Repair Program (MRP): Our service connects carriers, policyholders and contractors, enabling a quality and efficient restoration process for the damaged property.

This position will provide Help Desk support via telephone, e-mail, instant messaging, and in-person for all departments. Casual dress code. Full-time hours Monday through Friday. This position will work on-site at the CRS Corporate office in North Central Phoenix.

Hourly rate: $22 or higher depending on experience.

Duties/Responsibilities:

Monitors the Help Desk ticketing system to respond to problems identified by users in a timely manner.
Identifies, researches, resolves, or escalates technical problems.
Create useful and easy to follow knowledge-based articles.
Installs, configures, and maintains desktop, laptop hardware and software.
Maintain inventory of office equipment.
Observe, review, and document department processes to improve and streamline.
Providing support hardware provisioning and User/Manager support for new hires, position changes, and generally on/off boarding processes.
Performs other duties as necessary or assigned.
Ability to research solutions to problems, gather information, and make recommendations.
Excellent written and verbal communication skills.
Strong problem-solving skills with a proactive and innovative focus.
Must demonstrate accuracy, attention to detail, and excellent organization skills.
Strong ability to multitask. Sense of urgency and deadline oriented.
Proficient with Microsoft Office Suite (Outlook, Word, Excel, Teams, etc.

Education and/or Experience:

High School Diploma or equivalent required
A+ Certified preferred.
Typing speed 50 wpm or higher preferred.
Stable work history with excellent attendance
College coursework preferred.
Atlassian Service Desk and JIRA issues tracking experience.

Physical Requirements:

Prolonged periods sitting at a desk (or standing) and working on a computer and phone headset.
Ability to lift 25 pounds and move equipment and furniture.
Ability to bend and craw under desks.
This position requires moving furniture and equipment when requested.