Realign LLC

Contact Center Developer (Amazon Connect)-5- post

Check with seller / month
Seattle, Washington, United States IT Engineer & Developer Active
Actively Hiring Seattle Full Time
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Job at a Glance

Category
IT Engineer & Developer
Location
Seattle, Washington, United States
Salary
Check with seller
Job Type
Full Time
Company
Realign LLC
Status
Open & Active

Job Description

Job Type: Contract

Job Category: IT

Role- Contact Center Developer (Amazon Connect)
Location: Seattle, WA (Onsite)
Contract

Responsibilities
Design, develop, and deploy Amazon Connect contact center solutions.
Configure and customize call flows, IVRs, routing profiles, queues, and agent hierarchies
Integrate Amazon Connect with AWS services such as Lambda, Lex, DynamoDB, S3, and Kinesis.
Develop and maintain chatbots, voice bots, and automation workflows using AWS Lex and Lambda.
Optimize call flows and implement real-time and historical analytics using AWS Contact Lens and Amazon Connect Insights.
Troubleshoot and resolve telephony, latency, and call quality issues.
Collaborate with developers, architects, and stakeholders to enhance customer experience and operational efficiency.
Ensure security, compliance, and scalability of the contact center environment.

Required Skills

CLOUD DEVELOPER

SQL APPLICATION DEVELOPER
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