Technical Applications Specialist – Laboratory Equipment

Job Title: Technical Applications Specialist – Laboratory Equipment
Reports to: Technical Applications Specialist Supervisor

Career Band: 6

Position Location: Melbourne (VIC), Sydney (NSW), Brisbane (QLD) or Auckland (NZ)

How you will make an impact:
Deliver outstanding customer experience for our laboratory equipment portfolio, through exceptional pre-sales and post-sales technical support. Collaborate closely with commercial and portfolio teams to develop training resources, accelerate sales opportunities and achieve overall business objectives.

What will I do?
Deliver technical support for our laboratory equipment products, addressing customer technical and workflow inquiries through face-to-face interactions, telephone calls, or email communications.
Become a ‘trusted advisor’ by building strong relationships with customers through expert advice and support.
Collaborate with the commercial team to support opportunity conversion, including large opportunity management (LOM) support.
Partner with the product management team to support portfolio strategies by creating collateral that emphasizes product benefits and applications.
Assist with field-based and virtual product demonstrations and training, providing support and expertise to ensure effective product use.
Deliver comprehensive product training for colleagues, incorporating new product introductions (NPIs), competitor profiling, and market updates.
Take ownership to resolve and/or call out customer issues and complaint when necessary.
Engage in special team or individual projects as needed, demonstrating flexibility and a willingness to support various initiatives.
Accurately record pertinent information from customer contacts in customer relationship management (CRM) systems