Customer Care Executive

We Are Hiring - Customer Support Executive (Telecaller)!

Position: Customer Support Executive (Paralegal Team)

Salary: ₹2.4 LPA - ₹3.0 LPA

Shift: Pure Day Shift (9 AM - 6:30 PM)

Work Schedule: 6 days/week (1 Saturday off/month)

Company Description

Single Debt is India’s first and only Debt Management Company, leading the #DebtFreeIndia mission with over 40 years of global experience. Our services are aimed at assisting individuals, families, and businesses in managing their debt through comprehensive debt management, budgeting, anti-harassment, and legal support. With over 50,000 successful cases and a client satisfaction rate of 94%, Single Debt is recognized as one of India & UAE's leading Debt Management companies. Featured in prestigious publications like Economic Times, DNA, Times of India, and more, we are committed to financial stability for our clients.

Role Description

As a Client Harassment Call Support Executive in the Paralegal Team, you will assist clients facing harassment due to debt issues. Your responsibilities will include handling calls related to harassment complaints, providing support, and ensuring clients receive legal guidance to resolve their issues.

Key Responsibilities:

Handle harassment complaints and provide support to clients.

Respond to client queries via phone and email.

Collaborate with the legal team to resolve issues and provide updates.

Maintain accurate records of client interactions and complaints.

Assist clients through onboarding and offer continuous support.

Qualifications:

Strong communication skills in English and Hindi.

Previous experience in customer support & Tele caller is a plus.

Knowledge of debt management or legal processes is beneficial.

Ability to handle sensitive information confidentially.

Benefits:

Competitive salary.

Opportunities for growth and development.

Health benefits and employee perks.

Job Types: Full-time, Permanent

Pay: ₹240,000.00 - ₹300,000.00 per year

Benefits:

Flexible schedule
Leave encashment
Provident Fund
Work from home
Work Location: In person