Order Entry Officer

Full job description
Order Entry Officer
Location: North Ryde (Sydney, Australia)
Full-time | Permanent | Join an industry leader in hearing healthcare

We are looking for a proactive and detail-driven Order Entry Officer to join our Order Management team at GN Hearing. This role plays a key part in ensuring our customers receive accurate and timely order processing to support production, service, logistics and delivery. You will be entering high volume customer orders across a wide range of product while ensuring accuracy, efficiency and outstanding customer service.

In this role you will be entering customer orders into the ERP system, processing orders received via phone, email, post, unpacking daily mail, conducting quality control checks and coordinating customer call backs to confirm outstanding order details. You will liaise with Production and Logistics teams when needed and identify customer needs to ensure satisfaction.

To be successful, you will have proven experience in a similar customer care or order entry role with high volume processing, excellent communication skills, strong data entry skills with high accuracy, solid computer literacy including Microsoft Office, and exceptional attention to detail.

Experience with Navision and/or CRM platforms such as Salesforce, GMP or medical device industry experience, or formal studies in business administration or customer service will be highly regarded.

At GN Hearing, you will be part of a supportive and collaborative team that is dedicated to improving the lives of individuals with hearing loss. We offer an international brand with a strong local presence, purpose-driven work, development opportunities, and competitive salary and benefits.
If you have strong attention to detail, enjoy working with systems and take pride in delivering excellent customer service, we would love to hear from you.