Technical Applications Specialist – Laboratory Equipment

Deliver technical support for our laboratory equipment products, addressing customer technical and workflow inquiries through face-to-face interactions, telephone calls, or email communications.
Become a ‘trusted advisor’ by building strong relationships with customers through expert advice and support.
Collaborate with the commercial team to support opportunity conversion, including large opportunity management (LOM) support.
Partner with the product management team to support portfolio strategies by creating collateral that emphasizes product benefits and applications.
Assist with field-based and virtual product demonstrations and training, providing support and expertise to ensure effective product use.
Deliver comprehensive product training for colleagues, incorporating new product introductions (NPIs), competitor profiling, and market updates.
Take ownership to resolve and/or call out customer issues and complaint when necessary.
Engage in special team or individual projects as needed, demonstrating flexibility and a willingness to support various initiatives.
Accurately record pertinent information from customer contacts in customer relationship management (CRM) systems.
How will you get here:
Education:

BSc or MSc in a scientific field preferred
Experience:

Minimum of 3+ years of industry or related work experience.
1+ year of working with Thermo Fisher’s laboratory products preferred.
Experience in a customer-facing commercial role and/or providing technical presentations to a variety of audiences is strongly preferred.
Extensive hands-on experience with laboratory equipment products and applications.
Strong organizational and time management skills to effectively prioritize tasks and manage multiple responsibilities.
Other Job Requirements:

Possess a customer-facing personality, with the ability to build positive relationships and engage in technical discussions with customers.
Effectively troubleshoot and resolve customers' technical issues through phone, email, virtual, and in-person support.
Ability to work independently and travel within ANZ territory to carry out primary responsibilities.
Proficient in English (oral and written)
Valid driving permit required.
Adhere to OHS policies and procedures and ensure a safe and balanced workplace environment.
What’s in it for you?
A competitive salary and performance related bonus structure
Exposure to new technologies that are at the forefront of the market.
Development opportunities as part of a rapidly growing global organization
Access to Thermo Fisher’s global University
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