ORM Executive

Full job description
We are looking for a self-motivated and result oriented creative professional to join us as an Executive - Brand Reputation Management

Responsibilities: (Including, not restricted to)

 Responsible for reviewing customer feedback across all relevant social media platforms and websites for multiple locations and entities including management of posted reviews/complaints and ensuring all reviews are responded to in a timely manner.

 Build and maintain a strategy for monitoring and managing feedback on all social media channels, online directory, review sites, and search engine business sites.

 Build and maintain a strategy for encouraging reviews at appropriate touch points utilizing approved communications, to enabled devices, and community engagement.

 Monitor and respond to social reviews and engagement.

 Maintain listings on search engines, online directories, and ratings/review sites.

 Facilitate online company and physician reviews and endorsements.

 Coordinate internal and external provider and quality ratings for public dissemination in an easily consumed and understood manner.

 Track, analyze, and report online reputation results.

 Identify and provide insight for trends, questions, opportunities, and escalate issues to appropriate teams.

Job Types: Full-time, Permanent

Work Location: In person