Service Owner, Customer Growth

As the Service Owner, you’ll define a clear three-year strategy and roadmap for your domain, leading end-to-end customer growth initiatives with autonomy. You’ll oversee go-to-market execution for direct-to-customer channels, manage a high-performing team, and champion a strong customer mindset in every decision.

Your focus will be on driving data-led marketing, servicing, and engagement, optimising lead management so lenders connect with the right customer at the right moment. You’ll own capabilities for acquisition and retention strategies, prioritise opportunities to maximise return on investment, and ensure risk and compliance standards are embedded in all activities.

This role is about combining strategic vision with operational excellence, fostering collaboration across teams, and promoting a culture of innovation and accountability.

This is a permanent full-time role based in Sydney.

What do I need?

To succeed in this role, you’ll need:

Demonstrated people leadership experience with a focus on coaching and team development.
Strong commercial acumen and ability to balance customer outcomes with business priorities.
Proven ability to formulate strategy and execute effectively, delivering results within budget.
A growth mindset and experience driving customer-first innovation and operational excellence.
Exceptional stakeholder engagement skills and ability to manage complex dependencies.
Why join us?

We’re obsessed with becoming our customers #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:

Ongoing special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
Continued flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
Tailored learning and development opportunities to help your grow your career within the bank.
Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives.