Everyday Connect Representative

Handles contacts with our HSBC customers in a polite and friendly way, instilling customer confidence and resolving customer’s issues at first contact where possible.
Delivers what is promised in line with customer expectations.
Offers value added products and services based on customer needs analysis and ensuring customer understanding of those products.
Provides excellent customer service to complex customer calls by keeping up to date on training and internal communications.
Certified to handle multiple propositions (i.e. Advance, Premier, Insurance) or multiple products (i.e. Loans, Mortgage, Core Banking, Cards).
Generates customer loyalty through strong knowledge of key products and services.
Owns and resolves issues and understands how and when to escalate.

Requirements:
High school certificate.
Must be proficient in language(s) required by the process.
Open to working flexible shifting schedules.
Must be flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development.
Takes pride in delivering what is promised in line with the customer and service expectations.
Ability to work in a high-volume, fast paced environment is required.
Proficiency with personal computers and basic software packages and specialised applications.
Excellent communication skills and is polite and friendly at all times.

Preference will be given to candidates who hold Australian PR/Citizenship or New Zealand Citizenship, or who can demonstrate current unrestricted work rights in Australia without limitations.