Customer Enrollment Representative- post

Experiential CA was built on one belief: reliable communication is a basic necessity, not a luxury. Through our telecommunications outreach initiative and client partnerships, we’re committed to connecting underserved communities with the tools and services they deserve. Our Customer Enrollment Representatives make that mission possible every day.

Every day, our team works to bridge gaps in access, strengthen community connectivity, and empower individuals with resources that support their daily lives. As a Customer Enrollment Representative, you’ll play a key role in bringing that mission to life through direct outreach and sales initiatives, meaningful conversations, hands-on support, and genuine service to the people who need it most.

The Customer Enrollment Representative in Action:

Engage directly with community members to educate them on accessible telecommunications programs and determine eligibility.
Guide individuals through a simple enrollment process with care, empathy and transparency.
Verify required documentation and ensure all submissions are complete, compliant, and timely.
Create a welcoming, approachable environment while answering questions and explaining program benefits.
Maintain detailed, accurate records of all interactions, enrollments, and follow-ups.
Collaborate with field teams to support outreach events, community activations, and neighborhood-based enrollment initiatives.
Represent the company and our telecom partners with integrity, empathy, and a strong commitment to service.
Identify opportunities to strengthen outreach efforts and bring forward suggestions that improve the overall community experience.

Education & Experience needed for Customer Enrollment Representative:

High school diploma or GED required; coursework in communications, business, or public service supports outreach and enrollment efforts.
Experience in customer engagement, retail, or structured outreach, ideally within telecom or community-based service programs.
Clear communication and strong organizational skills, with the ability to explain service options and eligibility requirements effectively.
CRM proficient, maintaining accurate records, tracking service milestones, and supporting campaign performance metrics.
Self-motivated and dependable, able to manage multiple outreach workflows in a fast-paced, goal-driven environment.

Job Type: Full-time

Pay: $42,000.00 - $52,000.00 per year

Benefits:

Professional development assistance

Work Location: In person