Guest Services Manager

The role is structured to attract someone who loves working with and alongside customer centric teams that provide a genuine, positive impact by connecting the community to leisure. You will lead our team of Guest Service Attendants.


You should have great people and verbal communication skills and be used to working within a customer centric, busy park environment. The successful candidate will be coaching their team to follow the BelgraviaPRO customer service philosophy by leading from the front.


Reporting to the Park Manager, this role involves delivering exceptional leadership to your team as well as assisting with administrative and hospitality tasks.


About you


You will be friendly, enthusiastic and available to work Monday - Friday with the occasional weekends, evenings and public holidays.


You will assist to ensure the highest possible standards and efficiency in the Housekeeping Department. You will assist in providing direction and support to the Housekeeping team, through daily coordination and task allocation, as well as hands on duties relative to the park housekeeping requirements, including:

Accommodation, Amenities and Public Areas are cleaned and serviced to Housekeeping Standards
Roster planning, schedules and organising the supervision of staff
Planning of daily room requirements, servicing and pre-arrival checks
Monitoring linen and stock supplies, ordering and rotation
Fantastic customer service;
Experience with computerised booking systems and good computer skills;
Willingness to learn and apply our systems and processes;
Flexible attitude to hours, including availability on weekends and at short notice.
Ensure the cleaning is completed in a timely manner
Ability to work in a team environment
Advising of any maintenance or WHS issues
ESSENTIAL:

First Aid Level 2
Current CPR
National Police Check clearance upon on-boarding
Working with Children's Check NSW or equivalent
A suitable level of fitness with a flexible approach to workloads and a can do attitude

DESIRABLE:

Experience as a Senior, Lead, Supervisor or experienced Housekeeper in a busy hospitality environment is preferred, however candidates with the right skills and attitude will also be considered
RMS 9+(Online Reservation System) experience preferred but not necessary
Minimum 2 years experience in a similar role
We can provide full time (38 hrs per week) work for the right person; a stimulating and challenging work environment and Hospitality Award pay and conditions.