Customer Support Executive | International

Location: Andheri (Mumbai) | Shift: Night Shift (11 PM – 8 AM) | Experience: 1+ Year | Qualification: HSC/Graduate

Join Shaadi.com, India’s No.1 matchmaking platform, as a VIP Service Executive and help people across the globe find their life partners! This is a client-facing role where you’ll handle premium international members, provide personalized matchmaking support, and ensure a high-quality experience.

Key Responsibilities:
• Manage and support international VIP clients through their matchmaking journey.
• Curate and recommend matches based on preferences and compatibility.
• Facilitate conversations between matches and offer relationship guidance.
• Maintain client satisfaction through regular follow-ups and personalized support.
• Handle sensitive information with the highest level of confidentiality.

Skills & Requirements:
• Excellent English communication and interpersonal skills.
• 1+ year of experience in International customer service, sales, or client relationship management.
• Comfortable working night shifts (11 PM – 8 AM) for international clients.
• Strong understanding of diverse cultures and relationship dynamics.
• Empathetic, patient, and result-driven attitude.

Why Join Shaadi.com:
• Be part of India’s leading and most trusted matchmaking brand.
• Work with global clients and enhance your international exposure.
• Great incentives, learning opportunities, and career growth.
• Dynamic and supportive work environment.

Job Types: Full-time, Permanent

Pay: ₹35,000.00 - ₹37,000.00 per month

Benefits:
• Health insurance
• Leave encashment
• Provident Fund

Experience:
• International voice process: 1 year (Required)

Language:
• English (Preferred)

Work Location: In person