Process Associate

As a US Voice based Process Associate, you will be responsible for managing customer interactions via phone, addressing customer concerns, and providing precise information about our products and services. You will play a vital role in enhancing customer satisfaction and upholding the company's reputation.

Responsibilities

Handle inbound and outbound calls to assist customers with their queries.
Resolve customer complaints and provide appropriate solutions.
Follow-up on customer issues and ensure timely resolution.
Maintain accurate records of customer interactions and transactions.
Meet and exceed performance metrics related to call handling and customer satisfaction.
Work collaboratively with team members and other departments.
Qualifications

High school diploma or equivalent required; bachelor's degree preferred.
Minimum 0-2 years of experience in a customer service role.
Excellent verbal communication skills.
Strong problem-solving and conflict resolution abilities.
Ability to work in a fast-paced environment.
Willingness to work in night shifts.
Skills

Customer Service
Good spoken, written English Communication.
Problem-Solving
Conflict Resolution
Time Management
CRM Software
Basic Computer Skills in Excel and word.
Job Types: Full-time, Permanent, Fresher

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

Paid sick time
Paid time off
Provident Fund
Ability to commute/relocate:

Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)