Customer Service Representative

Handle inbound customer inquiries via phone, email, and chat with professionalism and courtesy
Provide accurate information regarding products, services, and company policies
Perform data entry tasks to update customer records accurately and efficiently
Identify customer needs and recommend appropriate solutions or products
Upsell or cross-sell additional products or services to enhance customer experience and increase sales opportunities
Maintain excellent phone etiquette and communication skills to ensure positive interactions
Analyze customer feedback and issues to identify trends and suggest improvements
Collaborate with team members to resolve complex customer concerns promptly
Document all interactions thoroughly in the CRM system for future reference
Requirements

Proven experience in customer service, sales, or related roles is preferred
Strong communication fluent in English
Ability to perform data entry with accuracy and attention to detail
Excellent phone etiquette and interpersonal skills
Analytical skills to assess customer needs and provide tailored solutions
Ability to handle multiple tasks efficiently in a fast-paced environment
Familiarity with upselling techniques and sales strategies
Multilingual abilities are a plus for serving diverse customers effectively
Job Types: Full-time, Permanent, Fixed term contract

Pay: $15.25-$25.85 per hour

Benefits:

Company events
Company pension
Flexible schedule
Life insurance
Paid time off
Work Location: On the road