Patient Counselor

Role Overview

The Clinic Counsellor is responsible for guiding patients through their treatment journey—from initial consultation to conversion and follow-up. The role requires excellent communication, patient handling, and sales counselling skills to ensure a seamless experience and achieve clinic targets.

Key Roles & Responsibilities

Patient Consultation & Counselling
Welcome clients warmly and conduct initial counselling sessions.
Serve as a point of contact for patient inquiries and concerns.
Understand patient concerns, expectations, and medical history.
Document patient interactions and maintain comprehensive records.
Clearly explain available treatments (lasers, skin, hair, anti-aging, slimming, dental, etc.).
Recommend treatment packages as per clinic protocols and patient needs.
Ensure patients are well-informed about procedures, benefits, risks, and post-care.
Supports patients and families through medical journeys by explaining treatments
Patient Experience Management

Coordinate with doctors, therapists, and front desk for smooth patient flow.
Ensure high standards of hospitality and patient satisfaction.
Address queries and concerns promptly and professionally.
Ensure proper consent forms are signed before procedures.
Documentation & Reporting

Update CRM/records with patient details, consultations, and follow-ups.
Maintain accurate logs of conversions, revenue, and daily activity.
Submit counselling and sales reports to management.
Clinic Coordination

Assist in managing appointments and treatment room readiness.
Maintain strong communication with the medical team for smooth operations.
Support camps, workshops, open houses, and promotional events.
Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹35,000.00 per month

Benefits:

Cell phone reimbursement
Flexible schedule
Application Question(s):

Total years of experience?
What is your current CTC?
What is your expected CTC?