Store Manager

Comprehensive benefits package including dental, extended health care, life insurance and a health spending account
EAP Program because we care about your well being
Learning opportunities to help you grow and progress your career
An unbelievable employee discount – too good to post!
Giving back is important to us. We support amazing charities by doing what we can to fundraise through events or by just helping
As the Store Manager you are responsible for the success of your store. Reporting to the Regional Manager, you will work with your team to deliver an outstanding experience to achieve sales & productivity goals.

What you will do in this role…

Lead a team that wants to win

Develop your team’s sales skills by modelling best practices & techniques
Identify training and developmental opportunities, work with individuals and partners to address gaps and build on strengths
Recruit for vacancies, leverage business partners as required
Create a positive work environment for your team
Create a customer-centric environment

Ensure the customer is always prioritized
Develop your team’s customer service skills by observing, working side-by-side and providing in-the-moment coaching
Identify opportunities for development and training to build skills and to enhance the customer experience in store
Solicit feedback from associates and customers and take action to resolve any issues
Conduct regular competitive shops to gain market insights
Operate like an owner

Maintain visual and display standards as directed
Manage the payroll budget
Research and share product knowledge, trends and other industry-related information
Ensure stock is received and presented efficiently and effectively, communicate opportunities with partners
As an ideal candidate, you are an individual with…

Passion for leading a team
Great customer service and a sense of urgency
Resilience and energy
Ability to make timely decisions
Must be able to multi-task
Must be able to work retail hours, including weekends
And your qualifications include…

Retail Store Manager experience is a plus!
Post-Secondary education
Grafton Apparel is committed to providing an inclusive and accessible candidate experience. We will work with you on an individual basis to meet any reasonable accommodation needs. Please let us know if you require any accommodation to participate in the recruitment and selection process. #ga2026

Job Types: Full-time, Permanent

Benefits:

Dental care
Disability insurance
Employee assistance program
Extended health care
Life insurance
Store discount
Application question(s):

What is your salary expectation? (Required)
Experience:

Retail Store Manager: 1 year (required)
Work Location: In person