Client Care Coordinator

As a Client Care Coordinator, you will be responsible for coordinating client services, supporting recruitment efforts, and assisting with marketing initiatives. This role requires excellent communication skills, strong accountability, and flexibility, as shifts may include days, evenings, and weekends.

Key Responsibilities

Oversee day-to-day office operations to ensure smooth workflow and efficient processes.
Perform administrative duties including scheduling, documentation, and client communications.
Conduct regular client check-ins to assess needs and ensure satisfaction with services.
Interview applicants and support the recruitment and hiring process.
Maintain and manage candidate records and employee files.
Match qualified employees to client care requirements.
Manage staff and client schedules, adjusting as needed to meet operational demands.
Assist with marketing initiatives to promote services and enhance client outreach.
Handle billing and invoicing accurately and in a timely manner.
Maintain accurate and confidential records related to clients, candidates, and staff assignments.
Qualifications

Bachelor’s degree in a relevant field preferred.
Experience in customer service with a strong focus on client relations.
Previous experience in the healthcare industry is highly desirable.
Experience with recruitment, scheduling, billing, and marketing support.
Excellent verbal and written communication skills.
Strong organizational skills with high attention to detail.
Demonstrated dedication, accountability, and reliability.
Proficiency in Microsoft Excel, PowerPoint, WordPress, and other office tools.
Ability to work flexible hours, including days, evenings, and weekends.
Fluency in English required; additional languages are an asset.
Why Join Us?

Be part of a supportive and collaborative healthcare team.
Make a meaningful impact on the lives of clients and their families.
Opportunity for professional growth within a growing organization
How to Apply

Please submit your resume and a cover letter outlining your relevant experience.

Modern Angels Healthcare is an equal opportunity employer.
We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Type: Full-time

Experience:

Customer service: 1 year (required)
Work Location: In person