Medical Secretary

The Health Hub administrative staff will support the timely, accurate and compassionate delivery of care by providing clinicians with access to the information and resources that they require and providing patients and their caregivers with information that they need to assist in their navigation through the healthcare system.

Representative Duties and Responsibilities:

Answer phones and respond to or redirect calls as required.
Schedule patient appointments, perform patient check-in and confirm accuracy of contact information in the medical record.
Receive, sort, direct and index personal health information from referral sources
Compile and send personal health information to partner organizations in keeping with the Personal Health Information Protection Act.
Participate in quality improvement initiatives, team meetings and professional development activities.
Mentor and support students in clinical and administrative placements, fostering a positive learning environment.
Qualifications and skills:

Medical Office Administration Diploma
Experience working in a busy medical clinic
Experience working in customer service
Proficiency in electronic medical records and digital tools for care delivery
Commitment to patient confidentiality and professional standards
Knowledge of community resources within Kingston and surrounding areas (asset)
Ability to practice in a second language (asset)
Information about the position:

This is a permanent, full-time (Monday – Friday) position.
The start date for this position will be in January 2026.
All employees in the Health Hub will participate in a rotating schedule for occasional evening availability (one-to-three evenings per month).
HOOPP benefits begin immediately. Dental and Extended Health benefits begin after 4 months of employment.
Full COVID vaccination is required unless there is a religious or medical exemption. Proof of Measles immunity is required.
Compensation is aligned with Ministry of Health funding for Medical Secretaries in a Family Health Team, which, for 2026-26 is $43,667 per year.
For instructions on how to apply directly, please find this job posting on Maple Family Health Team's website. Please apply promptly as we will begin screening applications as they are received. We appreciate any expressions of interest; however only those selected for an interview will be contacted.

Job Types: Full-time, Permanent

Pay: From $21.00 per hour

Expected hours: 40 per week

Benefits:

Company pension
Dental care
Extended health care
Life insurance
Paid time off
Work Location: In person