International Email/Chat Process

Job Title:
International Email/Chat Process

Location:
Andheri East , Mumbai US Night Shift (Email & Chat Process )

Salary:
₹30,000 – ₹35,000 per month

Experience:
2 – 6 years (30 Days Notice Period Candidates can accept)

Job Type:
Full-time

Job Description:

Address inbound customer questions and concerns arriving via email and chat
Own the entire interaction with that customer and provide total resolution for their needs
Work with other associates, product managers, and partners to gather information, resolve customer needs, and improve processes
Investigate and resolve customer inquiries related to their orders or shipments
Update systems and document all interactions with customers, associates, and partners
Provide order status, check inventory, schedule returns, file shipping claims, notate accounts, troubleshoot problems, handle complaints, and assist with billing inquiries
Responsibilities:

Duties & Requirements:
Efficiently and professionally communicate with customers and assist them with their needs
Strong email handling and active listening skills
Excellent written communication and comprehension
Skilled at consistently providing outstanding customer service and following through on responsibilities or promises made to customers
Independent decision-making skills with the ability to handle and resolve complex issues
Conversational, patient and confident demeanor with a positive attitude
Ability to stay composed and objective with an angry customer, and de-escalate issues as needed
Motivated to create and perpetuate a team environment in the workplace and among other associates
Demonstrated ability to complete projects and assignments accurately in a fast-paced environment
Ability to use Windows based systems, email and chat programs, and familiarity with CRM systems and practices
Requirements:

2+ years previous customer service experience in an email based contact center
High school diploma or GED
Experience in a performance-based or metric-driven environment
Benefits:

transmission This is a combination Hybrid Mode 4 Days Work from office
Our email / chat team is available 24 hours a day, 7 days a week
You must have full time availability
Overtime might be required during the week or over the weekend
When working from home you must have an internet connection with a minimum of 10 mbps to handle simultaneous voice and data
Saturday & Sunday Fixed Week Off
Job Type: Full-time

Pay: ₹30,000.00 - ₹35,000.00 per month

Work Location: In person