Customer Support Executive (CSE)

Job Title: Customer Support Activation Executive

Work Schedule: 6 days working (Sunday – Work from Home, one weekday off)

Working Hours: 10:00 AM – 7:00 PM

Compensation: 10%–15% hike on current salary

Job Location: On-site, Santacruz, Mumbai (Head Office)

Role Overview

The Customer Support Activation Executive is responsible for engaging with parents, assisting them in webinar registrations, and ensuring a smooth and positive experience throughout the activation journey. The role requires strong communication skills, consistent follow-ups, and accurate CRM documentation to meet attendance and engagement targets.

Key Responsibilities

Make outbound calls to parents to invite and register them for webinars.
Guide parents through the complete webinar registration process.
Clearly explain the value and benefits of attending the webinar.
Follow up with registered parents to confirm participation.
Send reminders and resolve issues related to attendance, including technical or scheduling challenges.
Maintain a high volume of daily outbound calls to meet attendance targets.
Address parent inquiries professionally and courteously.
Use international voice communication skills to interact with parents across different regions.
Accurately record call details, outcomes, and remarks in the CRM system.
Coordinate with webinar and support teams to resolve parent concerns efficiently.
Share parent feedback and suggest improvements to enhance processes and outcomes.
Required Skills & Competencies

Strong verbal communication and interpersonal skills
Experience in outbound calling or customer support roles
Ability to explain concepts clearly and confidently
Familiarity with CRM systems and call logging
Problem-solving mindset with a customer-first approach
Willingness to work in a target-driven environment
Job Type: Full-time

Pay: ₹25,000.00 - ₹30,000.00 per month

Work Location: In person