Customer Service Associate –Business Information & LEI Services

Customer Service Associate –Business Information & LEI Services

Location: Vidhya Vihar, Mumbai

Experience: 1-2 yrs, BFSI background preferred

Job Summary

We are seeking a dynamic and client-focused Client Service Associate, to service Private Bank clientele for Business Information solutions & Legal Entity Identifier (LEI) needs. The role involves managing key client relationships, ensuring high-quality service delivery, and acting as the primary point of contact for all client servicing needs. Candidates with prior experience in client servicing within the BFSI sector will be strongly preferred. Key Responsibilities • Manage and grow relationships with Private Bank clients for Business Information and LEIrelated services. • Serve as the primary point of contact for client queries, onboarding, renewals, and ongoing support. • Ensure timely and accurate delivery of LEI issuance, renewals, and related documentation. • Coordinate with internal teams (operations, finance, product, and sales) to resolve client issues efficiently. • Monitor client satisfaction levels and proactively identify opportunities for service improvement and account growth and revenue maximization. • Maintain accurate client records and MIS documentation. • Support cross-sell and up-sell initiatives in collaboration with sales teams. • Ensure compliance with internal policies and regulatory requirements relevant to BFSI clients. Preferred Candidate Profile • Prior experience in Account Management / Client Servicing within the BFSI sector is strongly preferred. • Exposure to Private Banks, Business Information services, compliance solutions, or LEI processes will be an advantage. • Strong understanding of client servicing, relationship management, and service delivery models. • Ability to manage multiple client accounts while meeting service-level expectations.

Skills & Competencies
• Excellent communication and interpersonal skills. • Clear and Effective Written Communication (Email) • Proficiency in MS Excel. • Strong problem-solving and stakeholder management abilities. • Ability to work independently as well as collaboratively in a team environment. Language Requirements • Fluency in Hindi, English, and Marathi (any added language will be added advantage) Education • Graduate or postgraduate degree in Commerce, Finance, Business Administration, or a related field.

Why Join Us • Opportunity to work with India's first validation agent for the Legal Entity Identifier, appointed by the LEIL / CCIL—an accredited local operating unit under the Global Legal Entity Identifier Foundation (GLEIF) in Switzerland. • Exposure to work in a regulated financial services & global compliance solution. • Managing client relationships with leading Private Sector Banks for compliance-based solutions. • Collaborative and growth-oriented work environm

Job Type: Full-time

Pay: ₹15,869.28 - ₹33,987.60 per month

Work Location: In person