Product Owner - In-life Customer Journeys

Job type

Full-time
 
Location
Sydney NSW
 
Full job description
About the business

Retail Banking Services (RBS) is the public face of CommBank, delivering a seamless banking experience for the future to more than 10 million personal and small business customers. We offer market-leading products and services, supported by world-class systems, technology and processes that help

Australians manage their money with confidence.

The Consumer Spending Crew has end-to-end accountability for the Commonwealth Bank’s Credit Cards business and our key consumer spending propositions. The in-life Spending squads shape how customers access, use, manage and understand their spending experiences, including digital card experiences, credit solutions, loyalty and everyday spending journeys.

Do work that matters

As the Senior Product Owner – MyView, you will lead a squad focused on delivering simple, insight-rich and intuitive experiences that help customers understand their account activity. You will shape the digital experiences used by millions of customers every day, reducing friction, simplifying information, and ensuring customers can access support with ease.

See yourself in the team

You will be joining RBS at a time of transformation, where customer-centric design and digital-first thinking are at the centre of how we build products. We are passionate about ensuring our customers have clear and meaningful visibility of their money.

Leading the MyView Squad is a pivotal role in delivering the Everyday Spending value stream strategy. You will report to the Crew Lead for Consumer Spending, who will support you with your performance and development.

Key responsibilities will include

Customer Insights & Account Visibility: Shape the strategic future state of customer account visibility across statements, transactions, balances, interest and fees.

Redefine the customer experience for understanding everyday spending and seeking support, ensuring clarity and transparency.

Stakeholder Engagement: Build strong relationships across Digital, Operations, Channel teams, Risk, Data, Compliance and the broader Consumer Spending Crew.

Prioritisation & Delivery Excellence: Own and maintain the squad backlog, ensuring clear prioritisation aligned to quarterly OKRs and customer outcomes.

Risk Management: Proactively identify and manage risks, ensuring compliance with regulatory and operational requirements for statements and transaction information.

We want to hear from you if you have

Experience delivering strong customer and business outcomes in an Agile product environment.

Advanced communication, stakeholder engagement and influencing skills.

Experience in digital product design, customer journey optimisation, or account-visibility-related products.

Ability to think analytically and use data and insights to frame problems and make decisions.

A tertiary qualification in Business, Commerce, Technology, Design or a related field (preferred).

A strong customer and risk mindset — proactively identifying, discussing and mitigating risks.

If you live the values we can offer great opportunities, whether you want to move across the organisation or up into a leadership role, our code of conduct guides our decision making so we can do what’s right in every situation.

If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.

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Advertising End Date: 08/01/2026