Family Services Advisor

Job type

Full-time
 
Location
North Ryde NSW
 
Benefits
Pulled from the full job description
Parental leave
Birthday leave
 
Full job description
InvoCare is an industry leader within the funeral industry, we currently operate over 300 funeral locations, 17 cemeteries and 29 crematoria, throughout Australia, New Zealand and Singapore and growing.

About you:

You have a background in customer service and sales and are looking for your next opportunity. You have worked in an industry with direct customer interaction and are wondering how to combine your experience into a role with heart.

About the role:

Working directly with the community you will respond to incoming inquiries and package solutions that meet customer needs. Empathy and the ability to, sensitivity listen are your key skills as is your results focus. This is a great opportunity to apply your skills from a sales background into the funeral industry and apply some strong values around care and empathy.

In addition you will have:

Previous sales experience in a service driven organisation working towards KPI's and targets
A focus on customer service and collaborative business relationships.
Ability to build rapport and trust with customers in an honest and ethical manner.
Resilience is a MUST – we want candidates who are focused, committed and passionate.
Ability to prioritise and multi-task working with a busy schedule
Ability to maintain confidentiality and discretion
High attention to detail
Benefits of joining InvoCare:

You may not have considered this industry before, but we provide vital services to families that helps them to celebrate the lives of those they loved. Our staff live our values every day and get to experience the gratitude that comes with offering such a meaningful service. The benefits you can receive include:

Reward and recognition programs
Tailored induction and training programs
Well designed and fitted out locations with the latest facilities to assist in providing an exceptional client family experience
Networking opportunities across the business and with peers
Birthday and paid parental leave
Free access Employee Assistant Program
We are a diverse workplace and equal opportunity employer
How to Apply:

InvoCare is proud to provide our employees with a quality work environment and opportunity for both personal and professional growth.

If you are looking for a role that makes a difference and supports families in your community, click on apply and submit your application.

To learn more careers at one of the InvoCare brands please visit our careers page: https://www.invocare.com.au/careers/

At InvoCare we are committed to building a respectful, diverse and inclusive workplace which reflects the communities we serve. We encourage applications from people of all ages, nationalities, abilities, and cultures.

As part of our recruitment process applicants for this position will be asked to consent to a criminal record check and medical/physical assessment to ensure fitness to complete the inherent requirements of the position. Please note that applicants with a criminal record are not automatically barred from applying for this position and each application will be considered on its merits.