Job Description
Job type
Contract
Location
Kew VIC
Benefits
Pulled from the full job description
Employee assistance program
Salary packaging
Full job description
Posted: 23/12/2026
Closing Date: 07/01/2026
Job Type: Contract
Location: Kew
Job Category: Community Services and Development
About the organisation
Jesuit Social Services is a social change organisation working to build a just society where all people can live to their full potential. We reflect on the critical factors shaping our contemporary world; the social, political and economic contexts, and we adapt our practice to work with those most in need.
Since 1977, Jesuit Social Services has provided services to some of the most disadvantaged in our community.
We place a high priority on advocacy and are a leader in policy development and research.
Job Description
About the role
Part-time role (0.6 EFT)
Location Kew office
As a Claims and Administration Officer, you will part of the Inclusive Employment Australia (IEA) team supporting people with disability to access meaningful employment and live more inclusive, empowered lives.
Our mission is to deliver services that are person-centred, inclusive, and outcome-driven. We are committed to building inclusive communities where everyone has the opportunity to thrive, participate, and contribute. We value collaboration, integrity, and respect for all abilities, and strive to break down barriers to employment and community participation.
Your role will be to work closely with internal teams to ensure timely, accurate claims and to identify opportunities for service improvement. Provide customer service support with all incoming calls, emails and queries relating to IEA program services.
Competitive remuneration, plus salary packaging benefit, is offered together with ongoing professional and career development as well as opportunities for personal growth.
What Jesuit Social Services can offer you
An organisation that lives its values, through its day to day work
A welcoming and supportive relational environment
A comprehensive Induction and Orientation program
Ongoing training and development related to your role
Employee assistance program
A competitive salary plus salary packaging benefits
Generous leave
Desired Skills and Experience
About you
This role will suit a candidate with the following skills and experience:
Demonstrated experience in claims processing, financial administration, or compliance-related roles.
Strong understanding of compliance frameworks and evidential requirements within government-funded programs (or ability to rapidly acquire this knowledge).
Excellent computer literacy, including proficiency in MS Office applications and data management systems.
High level of attention to detail and accuracy.
Strong written and verbal communication skills, with the ability to work collaboratively across teams and respond to diverse enquiries in a respectful and supportive manner.
Proven ability to manage competing priorities and meet strict deadlines.
Desirable:
Experience working in employment, training, or community service programs.
Knowledge of Departmental systems and processes.
Understanding of the barriers faced by people with disability, people leaving custody, or those experiencing disadvantage.
Personal Attributes:
Methodical, accurate, and accountable.
Team-oriented with a collaborative approach.
Proactive and solutions focused.
Committed to continuous improvement and organisational integrity.
About the program
Inclusive Employment Australia (IEA) is a national employment program designed to create a more inclusive and accessible labour market for people with disability, injury, or health conditions. IEA replaces the Disability Employment Services (DES) program and represents a major reform aimed at delivering more flexible, person-centred, and long-term employment support.
The purpose of IEA is to ensure that people with disability—regardless of income support status or assessed work capacity—can access the support they need to prepare for, find, and maintain meaningful work and build sustainable careers. The program places participants at the centre of service delivery, offering tailored support based on individual needs, including both intensive and flexible options, without arbitrary time limits.
Jesuit Social Services is delivering a specialist IEA program for ex-offenders and participants who have intersected with the justice system.
IEA seeks to improve employment outcomes through inclusive practices, simplified access, and a stronger focus on long-term job retention.
At its core, IEA is committed to breaking down barriers to employment, promoting equity in the workforce, and creating lasting opportunities for people with disability to participate fully in the economy and society.
How to apply
Upload your resume and cover letter incorporating your responses to the Key Selection Criteria from the Position Description.
For further information please contact Rob Auger – Operations Manager IEA on 0438 607 959.
Applications close at 5.00pm on 7th January, 2026.
Applications will be reviewed on an ongoing basis and the closing date may be subject to change without notice.
Please apply in confidence.
Jesuit Social Services is an Equal Opportunity Employer, committed to providing a working environment that embraces and values diversity and inclusion. We celebrate and welcome all people regardless of ethnicity, cultural background, age, gender, sexuality, disability or religious affiliation.
We strongly encourage applications from all community members including Aboriginal and Torres Strait Islander people, members of the LGBTIQA+ community, people with a disability, people of culturally diverse backgrounds and working parents.
Jesuit Social Services is a Child Safe organisation and is committed to protecting children and young people from harm. We require all applicants to undergo an extensive screening process prior to appointment.
