Guest Experience Host

Job type

Part-time
Shift and schedule

Weekend availability

Shift work

Public holidays
 
Location
Melbourne VIC 3000
 
Benefits
Pulled from the full job description
Birthday leave
 
Full job description
We Put the World on Vacation

Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

We Put the World on Vacation
At Travel + Leisure, our mission is simple: to put the world on vacation. With a spirit of caring, creativity and fun, our teams help families and friends create memories that last a lifetime. As the world’s largest vacation ownership company and part of Travel + Leisure Co., we’re shaping the future of the travel industry.

About the Role
Join our team as a Guest Experience Host, where you'll play a crucial role in enhancing our guests' stay by providing exceptional service and ensuring seamless operations at our front desk.

How You'll Shine

Greeting and registering of owners and guests

Providing information on local area attractions

Completion of all department-related paperwork

Using all communication equipment, including telephones, facsimiles and computers

Meet guests face-to-face and generate sales appointments for our sales centre located at our amazing resorts

Establish commonality and build rapport with your customers to ensure an exceptional experience is delivered

Work closely with the resort operations team in order to provide a high level of service and a seamless transition for owners and guests through the check-in process

Clearly articulate the benefit of travelling within Travel & Leisure's community

Meet targets and KPI's as set by the business

This role requires you to be available for weekend and public holiday shifts.

How You'll Be Rewarded

Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:

Discounted hotel stays across Australia, Fiji, New Zealand

Great career development opportunities

Birthday Leave

What You'll Bring

To be successful in this role, you will be:

Previous experience within a similar hotel position

Genuine passion for customer service and the local area

Excellent communicator with strong interpersonal skills

Enthusiastic, self-motivated and positive individual

Immaculate presentation and professional grooming standards

High levels of computer literacy

Previous experience with a PMS system (Hirum, Fidelio, Opera etc) advantageous

Have the ability to recognize and solve problems in the workplace

Ability to work a flexible schedule, including nights, weekends, public and school holidays.Join us on this exciting journey as we redefine excellence in guest experience and create unforgettable memories for our customers. Apply now and be part of our dynamic team!

Job summaryEnhance member and guest experience as the Guest Experience Host, ensuring seamless operations, exceptional service and drive sales tour generation.
Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.